Refund Policy – Tellowin.com

At Tellowin, we take pride in crafting high-quality, custom-designed dress shoes for those who value both style and comfort.
Your satisfaction is very important to us, and we are committed to providing a smooth and reliable shopping experience with every order.

1. Refund Eligibility

Time Frame
Refund requests must be submitted within 14 days of receiving your order.

Item Condition
Products must be unused, unworn, and in their original packaging, with all tags and accessories attached.

Proof of Purchase
A valid receipt or order confirmation is required to process your refund.

2. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Sale or discounted items, including clearance promotions.

  • Customized or personalized shoes (including special size, color, or design requests), unless they arrive damaged or defective.

3. How to Request a Refund

Contact Us
Email us at support@tellowin.com with:

  • Your order number

  • Item details

  • Reason for your refund request

Approval
Once your request is reviewed and approved, our team will send you return instructions and the return address.

Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

4. Processing Refunds

  • After we receive and inspect your returned item, we will email you to confirm whether your refund is approved or rejected.

  • Approved refunds will be issued to your original payment method within 7–14 business days.

Please note: Original shipping fees (if any) are non-refundable, except in cases where the item is defective or incorrect.

5. Delayed or Missing Refunds

If you haven’t received your refund after the expected time frame:

  1. Recheck your bank or PayPal account.

  2. Contact your credit card provider, as posting times can vary.

  3. Reach out to your bank or PayPal support for more details.

If you have completed all of the above steps and still have not received your refund, please contact us at support@tellowin.com.