FAQs – Tellowin.com

1. How can I place an order?

Browse our collection of handcrafted dress shoes and select the design you love.
Add it to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.
Each pair is crafted to order with care and precision.

2. What payment methods do you accept?

We accept secure payments via:

  • Visa

  • MasterCard

  • American Express

  • PayPal

These options ensure a smooth and safe checkout experience.

3. Is my payment information secure?

Absolutely. All transactions are processed through trusted, encrypted payment gateways such as PayPal.
Your payment data is fully protected — we never store your credit card information on our servers.

4. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery within the United States typically takes 10–14 business days after shipment, depending on your location.

Once your package ships, you’ll receive a tracking number to monitor your delivery.

5. Can I track my order?

Yes. After your order ships, we’ll send you a tracking number via email.
You can track your shipment through the carrier’s website or directly from the tracking link provided.

6. What is your return policy?

We offer a 14-day return and exchange policy.
Items must be unused, unworn, and returned in their original packaging to be eligible.

Custom-designed or personalized shoes are not eligible for return unless defective.

7. How do I request a return or exchange?

Simply email our support team within 14 days of receiving your order.
We’ll provide step-by-step instructions to help you complete the return or exchange smoothly.

8. What if I receive a damaged or defective item?

Please contact us immediately with:

  • Your order number

  • Clear photos of the issue

We will arrange a replacement or full refund as soon as possible.

9. Can I change or cancel my order?

You may modify or cancel your order within 24 hours of placing it.
After this period, or once production/shipping preparation begins, changes may no longer be possible.
Please contact us promptly for assistance.

10. How can I contact customer support?

Our support team is here to help with any questions or concerns.

📧 Email: support@tellowin.com
🌐 Website: https://tellowin.com