Who We Are

Our website address is https://tellowin.com.
If you have any questions regarding this Privacy Policy, please contact us at: support@tellowin.com

Comments

When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser user agent to help with spam detection.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you are using it. Once your comment is approved, your profile picture (if available) may be shown publicly next to your comment.

Gravatar Privacy Policy: https://automattic.com/privacy/

Media

If you upload images to our website, please avoid uploading images that contain embedded location data (EXIF GPS). Visitors may be able to extract location data from images displayed on the site.

Cookies

If you leave a comment, you may choose to save your name, email, and website in cookies. These cookies last for one year for your convenience.

We also use cookies to:

  • Improve your shopping experience

  • Remember your cart

  • Store login preferences

Login cookies last for 2 days (or 2 weeks if “Remember Me” is selected).
Screen option cookies last for 1 year.
Editing or publishing content may create a temporary cookie that expires in 1 day.

Embedded Content from Other Websites

Certain pages may include embedded content such as videos, images, or articles.
Embedded content behaves exactly as if you visited the external website directly. These sites may collect data, use cookies, and track your interactions—especially if you are logged in to their platform.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • Comments and related metadata are stored indefinitely to help us recognize and approve future comments automatically.

  • For users who register an account, we store the personal information provided in their profile. Users can view, edit, or delete their information at any time (except for the username).

  • Store administrators may access this information to manage orders and provide support.

Your Rights Over Your Data

If you have an account or have left comments, you may request:

  • An exported file of your personal data

  • Deletion of your personal information

This excludes data we must retain for administrative, legal, or security reasons.
To submit a request, email us at support@tellowin.com.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

Information We Collect During Checkout

While shopping on Tellowin.com, we may collect:

While you browse:

  • Products viewed (to display recently viewed items)

  • Location, IP address, and browser type (to estimate taxes and shipping)

  • Shipping address (to calculate shipping costs and deliver orders)

Cookies are also used to remember your cart.

When you make a purchase:

We collect the following information:

  • Full name

  • Billing and shipping address

  • Email address and phone number

  • Payment details

  • Optional account information (username and password)

We use this data to:

  • Send order confirmations and shipping updates

  • Process payments and prevent fraud

  • Respond to customer inquiries, refunds, or issues

  • Meet legal obligations (e.g., tax reporting)

  • Improve our services and personalize your experience

  • Send promotional emails (only if you opt in)

We retain order information as required for accounting and legal compliance.

Who Has Access

Authorized team members may access:

  • Order details (items purchased, shipping information, etc.)

  • Customer information (name, email, billing/shipping address)

This access is used solely for order processing, refunds, and customer support.

What We Share with Third Parties

We share your data only with trusted partners who help us operate our store.

Payments

We use PayPal to process payments. When you check out, certain information (such as purchase amount and billing details) may be shared with PayPal.

PayPal Privacy Policy: https://www.paypal.com/privacy

Cache & Performance Optimization

We use caching technologies to improve website loading speed and performance. Cached files are temporary and are not reviewed by third parties, except as required for technical support.

Some caching features may be provided by QUIC.cloud.
Privacy Policy: https://quic.cloud/privacy-policy/

📧 Contact Us

If you have any questions regarding your privacy or data protection, please reach out to us at:

support@tellowin.com